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Privacy Policy

At blacstain, we respect your privacy and are committed to protecting your personal information.
We collect only the data necessary to process your orders, improve your experience, and keep you updated (with your consent).

What We Collect:

  • Name, contact information, and address

  • Payment details (processed securely through third-party gateways)

  • Usage data for site analytics (non-identifiable)

  • How We Use It:

  • To process and fulfill orders

  • For customer service and support

  • To improve site experience and product offerings

  • We never sell, rent, or trade your information. All data is encrypted and stored securely. By using our website, you consent to our Privacy Policy.

    Shipping &
    Delivery

    Where do we ship?
    blacstain currently ships Pan India — delivering shadow-crafted accessories to every corner of the country.
     

    Processing Time:
    Orders are processed within 2–4 business days.
     

    Delivery Timeline:

    • Please allow 2–4 weeks for delivery. Our pieces are shipped with care from international partners to ensure quality and uniqueness.

    • Delays may occasionally occur due to customs or local logistics, but we’ll always keep you in the loop.


    Tracking:
    Once your order is shipped, you’ll receive a tracking link via email or SMS to follow its journey.


    Shipping Charges:

    • Free shipping on orders above ₹999

    • A flat rate applies otherwise (visible at checkout)

    Terms and Conditions

    By accessing and using blacstain's website, you agree to the following terms:All content and designs are property of blacstain.Prices, products, and availability are subject to change without notice.Orders may be canceled by us in case of payment issues, product unavailability, or suspected fraud.You agree not to use our products for illegal or unauthorized purposes.We reserve the right to refuse service to anyone for any reason at any time.Use of this site constitutes agreement to these terms. Please read them carefully before purchasing.

    Cancellation & Refund 

    Because our accessories are shipped internationally and made to order, we follow a strict no return and no refund policy.

    Cancellations:

    • You can cancel your order within 24 hours of placing it.

    • After 24 hours, your order enters fulfillment and cannot be cancelled.

    Damaged or Defective Products:

    • If your item arrives damaged, contact us at blacstain1613@gmail.com within 48 hours of delivery.

    • Include your order number and clear photos of the issue. If valid, we'll offer a replacement.

    We appreciate your trust in blacstain. Each piece you receive is part of a realm where beauty shines in the shadows.

    Contact Us!

    +91 8527201008

    Noida, Uttar Pradesh.

    Contact UsHave a question, feedback, or just want to say hi?

    Email: blacstain1613@gmail.com

    Operating Hours: Monday to Saturday, 10 AM – 6 PM

    We’ll get back to you within 24–48 hours.

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